I cannot play any puzzle, it does not work. Is there a solution?
- Update your browser.
- Try to disable all extensions in your browser:
- Chrome: disable extensions in Chrome menu->Tools->Extensions
- Internet Explorer: to disable all add-ons temporarily, run the browser by:
Windows Start button->All Programs->Accessories->System Tools->Internet Explorer (No Add-ons)
- Firefox: disable extensions in Firefox menu->Add-ons->Extensions
- Safari: see this article
If you have still the problem:
- Go to the problematic web page.
- Open a console:
- Internet Explorer: Tools->Developers tools (or press F12)
- Firefox: Firefox menu->Web developer->Web console (or press Ctrl+Shift+K)
- Reload the problematic web page.
- Do it, what causes your problem (e.g. if moving pieces does not work, then attempt to move a piece).
- And send us copy of the screen (screenshot) or copy of the console.
I have played a puzzle and I have completed it as far as possible (99%) because there was one piece missing. Is it possible?
The piece is certainly there but it can be overlapped by the image preview window or other pieces of the puzzle. Try to look under these objects by mouse dragging.
When I click on a jigsaw to play it, a page comes up saying the required "plug-in is not installed" or "applet not found". What does it mean?
You use an older browser and need Java to play puzzles, install Java. Or rather install a modern browser (Chrome, Firefox 4+, Internet Explorer 9+, Safari 5+), then you will not need any plug-ins.
What does the small square in the right top corner of the puzzle preview mean?
It is called "menu trigger" and it is used to access some operations with puzzles such as playing, sharing, moving, deleting, changing properties of your private of public puzzles... Some operations can be done only if you are author or signed in.
How can I change properties of created puzzles?
Focus on the right top corner of the puzzle preview and select Properties in the context menu. You can change the number of pieces, shapes, rotation etc. But you are not allowed to change this setting on the puzzles which was created by other users, you can change just your own public or private puzzles.
I made a puzzle and then I decided to delete it. Can I do it?
If you want to delete your puzzle, focus on the right top corner of the puzzle preview (there is a small square) and select Delete.
What is the difference between private and public puzzles and how can I move some of my public puzzles to my private?
Your private puzzles are not available to other users. These puzzles can be seen and played only by you. While public puzzles are available for everyone and are displayed in the Explore. Every public puzzle can be shared on Facebook, Twitter or embedded on websites.
To move your public puzzle, focus on the menu trigger, choose Move and select a private album. If you do not have any private album, you can create it on the My Puzzles page.
Can I see puzzles made by other users?
Yes, you can. When you know their username, visit www.jigsawplanet.com/USERNAME to show all their public puzzles (e.g. if the user has username John, you should visit www.jigsawplanet.com/John). Or you can focus on the small "head" under the image. You will see all the user's public puzzles.
Why are some of the pictures grayed out?
Such a picture is inconsistent with Terms of Service and it is not possible to share it. It is visible only to you and can be used only for your private purposes. It is not displayed to other users.
- Grayed out puzzle: it is not visible for other users. Copy it to a private album and the grayness will disappear.
- Grayed out profile photo: the photo is not visible for other users as well. Please replace it.
- Grayed out cover albums: others will not see it, set up a new cover photo at your album.
I found a puzzle with two upper left hand corners. What is it?
The puzzle contains randomly rotated pieces, it is more difficult. Read the Game Help to find out how to rotate pieces.
Is it possible instantly to modify (shape, rotation, number of pieces) a puzzle?
Yes. To change the number of pieces use the puzzle context menu->Play As. To change shape, rotation (and pieces) presently you need to add shape, rotation (and pieces) attribut(es) to an address of the play page, e.g.:
shape can be 0..7
rotation can be 0 or 1
pieces can be 4..300 (nearest possible value is used)
If you have any suggestions, complaints or questions, contact us.